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iv. Train staff on the use of digital tools and platforms that facilitate administration, data
management, and communication.
v. Improve interpersonal and communication skills for better collaboration among
faculty, students, and other stakeholders.
vi. Educate staff on institutional policies, compliance requirements, and governance
structures to ensure effective policy implementation.
vii. Create a culture of continuous learning and professional growth among
administrative staff.
viii. Encourage networking opportunities to share best practices and challenges among
administrative professionals in different institutions.
ix. Establish processes for gathering feedback from faculty and students to continuously
improve administrative support services.
x. Assess the effectiveness of administrative support on teaching quality and overall
institutional performance.

Expected Outputs & Outcomes:

i. Improved Administrative Efficiency: Enhanced processes and workflows, leading to
increased efficiency in managing academic and administrative tasks.
ii. Strengthened Support for Faculty: Administrative staff better equipped to assist faculty,
contributing to improved teaching quality and student outcomes.
iii. Enhanced Communication and Collaboration: Improved relationships and
communication between administrative staff, faculty, and students, fostering a
collaborative educational environment.
iv. Increased Staff Confidence and Morale: Greater confidence among administrative staff
in their roles, leading to higher job satisfaction and motivation.
v. Adoption of Best Practices: Implementation of effective administrative practices and
innovative solutions across HEIs.
vi. Data-Driven Decision Making: Enhanced ability to use data for informed decision-
making, leading to better resource allocation and institutional planning.
vii. Ongoing Professional Development Culture: Establishment of a culture that values
continuous professional growth and learning among administrative personnel.
viii. Positive Impact on Institutional Performance: Overall improvement in the effectiveness
of HEIs, reflected in enhanced academic performance and student satisfaction.

Host Institutions/ Implementing agency

Initially, IIT Madras has been identified for conducting Capacity Building Programme for
training administrative staff based their proposal to conduct this Programme.

Other eminent Institutions may also be identified for conducting this Capacity Building
Programme, if required, subject to approval of PAB.

Implementation Framework for Capacity Building Programmes for Training Administrative
staff

A host institutes can exercise autonomy in assigning facilitators, setting syllabi, and developing
pedagogical approaches in accordance with the following standardised Programme modalities:

i. Participants –Administrative staff employed at CFI’s/Universities/ Colleges
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