Page 971 - Compendium of UGC Regulations 1957-2023

Regulations pertaining to Student’s Grievance Redressal, Promotion of Equity, Anti-Ragging Measures, and
Prevention of Sexual Harassment etc.:

(3) On receipt of an application by the registry, the employee-in- charge shall inform
the Ombudsman or the Grievance Redressal Committee, as the case may be, shall
immediately provide a copy to the institution for furnishing its reply within seven days.
(4) The Ombudsman or the Grievance Redressal Committee, as the case may be, shall fix
a date for hearing the complaint which shall be communicated to the institute and the
aggrieved person either in writing or electronically, as may be feasible..
(5) An aggrieved person may appear either in person or represented by such person as may
be authorised to present his case.
(6) The Ombudsman or the Grievance Redressal Committee, as the case may be, shall be
guided by the principles of natural justice while hearing the grievance.

(7) The Ombudsman or the Grievance Redressal Committee, as the case may be, shall
ensure disposal of every application as speedily as possible and not later than a month
of receipt of the grievance.

(8) The institution shall co-operate with the Ombudsman or the Grievance Redressal
Committee, as the case may be, in redressal of grievances and failure to do so may be
reported by the Ombudsman to the Commission.

(9) On the conclusion of proceedings, the Ombudsman or the Grievance Redressal
Committee, as the case may be, shall pass such order, with reasons for such order, as
may be deemed fit to redress the grievance and provide such relief as may be desirable
to the affected party at issue.

(10) Every order under sub-regulation (9), under the signature of the Ombudsman or the
Grievance Redressal Committee, as the case may be, shall be provided to the aggrieved
person and the institution and shall be placed on the website of the institution.

(11) The institution shall comply with the order of the Ombudsman or the Grievance
Redressal Committee, as the case may be,

(12) Any order of the Ombudsman or the Grievance Redressal Committee, as the case may
be, not complied with by the institution shall be reported to the Commission.
(13) A complaint shall be filed by the aggrieved student or his parent or with a special
permission from the Ombudsman or the as the case Grievance Redressal Committee,
may be, by any other person.
(14) In case of any false or frivolous complaint, the ombudsman may order appropriate
action against the complainant.
8. Information regarding Ombudsman Grievance Redressal Committee to be published in
prospectus -
The University, the institution deemed to be university and the college concerned shall provide
detailed information regarding provisions of Grievance Redressal Committee, Ombudsman
and the duties and rights of students in their prospectus prominently.
9. Consequences of non-compliance

The Commission shall in respect of any institution which wilfully contravenes or repeatedly
fails to comply with orders of the Ombudsman or the Grievance Redressal Committee, as the
case may be, may proceed to take one or more of the following actions, namely:-

a) withdrawal of declaration of fitness to receive grants under section 12B of the Act;
b) withholding any grant allocated to the Institution;

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UGC Regulations