Page 970 - Compendium of UGC Regulations 1957-2023

Regulations pertaining to Student’s Grievance Redressal, Promotion of Equity, Anti-Ragging Measures, and
Prevention of Sexual Harassment etc.:

(10) No order of removal of Ombudsman shall be made except after an inquiry made in
this regard by a person not below the rank of Judge of the High Court in which such
Ombudsman has been informed of the charges against him and given a reasonable
opportunity of being heard in respect of those charges.

5. Grievance Redressal Committee -
(1) In case of a college, the Vice Chancellor of the affiliating university shall constitute a
Grievance Redressal Committee consisting of five members for an individual college
or a group of colleges keeping in view the location of the college(s).
(2) The Grievance Redressal Committee shall be constituted by the Vice-Chancellor of the
affiliating university consisting of -
a) a senior Professor of the University Chairman;

b) three senior teachers drawn from the affiliating colleges, on rotation basis, to be
nominated by the Vice-Chancellor - Members:
c) a student representing the college where the grievance has occurred to be
nominated, based on academic merit, by the concerned college special invitee.
(3) The Grievance Redressal Committee shall have a term of two years.
(4) The provisions of sub-regulations (8), (9) and (10) of regulation 4 and regulation 6 in
respect of the matters of the reimbursement and procedure and functions shall, mutatis
mutandis, apply to the Grievance Redressal Committee except that the Grievance
Redressal Committee shall communicate its decision within ten days of receipt of the
complaint.
(5) Any person aggrieved by the decision of the Grievance Redressal Committee may
within a period of six days prefer an appeal to the Ombudsman.
6. Powers and functions of ombudsman -
(1) The Ombudsman shall exercise his powers to hear any grievance-

(a) of any student against the university or institution affiliated to it or an institute,
as the case may be, after the student has availed of remedies available in such
institution for redressal of grievance; and

(b) of any applicant for admission as student to such institution.
(2) No application for revaluation or remarking of answer sheets shall be entertained by the
Ombudsman unless specific irregularity materially affecting the outcome or or specific
instance of discrimination is indicated.
(3) The Ombudsman shall have power to seek the assistance of any person belonging to
the Scheduled Castes, the Scheduled Tribes, Socially and Economically Backward
Classes, minority, or disabled category, as amicus curiae, for hearing complaints of
alleged discrimination.
Procedure in redressal of grievances by Ombudsman and Grievance Redressal
Committee-
(1) Each institution shall establish a registry, headed by an employee of the institute of
appropriate rank as the Ombudsman may decide, where any aggrieved student or
person may make an application seeking redressal of grievance.
(2) The address of the registry so established shall be published widely including on the
notice board and prospectus and placed on the website of the institution.

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University Grants Commission