Page 546 - Compendium of UGC Regulations 1957-2023

Regulations pertaining to Credits, Academic Programmes and Award of Degrees:

(v) a full-time dedicated help desk well versed with the learner information data base
providing single window services for all learner related queries.

(3) The University Grants Commission (Grievance Redressal) Regulations, 2012, shall
be adopted and operationalised by the Higher Educational Institution, and the Higher
Educational Institution shall institute a system of Grievance Redressal, in accordance
with the guidelines specified in Annexure-X.
(4) The Higher Educational Institution shall provide facilities for online guidance and
counselling facilities to the learners.

(5) The Higher Educational Institution shall create online discussion forum for learners.

Part V
ASSESSMENT, ACCREDITATION, AUDIT, INSPECTION AND MONITORING

19. Assessment, Accreditation and Audit─

(1) A Higher Educational Institution offering programmes in Open and Distance Learning mode
and/or Online mode shall comply with University Grants Commission (Mandatory Assessment
and Accreditation of Higher Educational Institutions) Regulations, 2012 and in any case shall
apply for assessment and accreditation under those regulations for assessment and accreditation
of the programmes offered by it in Open and Distance Learning mode and/or Online mode:
Provided that Open Universities shall obtain accreditation as stipulated under regulation 3.

(2) A Higher Educational Institution recognised under these regulations for imparting programmes
in Open and Distance Learning mode and/or Online mode shall get all its programmes assessed
through the Centre for Internal Quality Assurance once in a year in the format prescribed by the
Commission and the report on quality assurance shall, before the end of the academic year, be
prominently placed on its website and a copy furnished to the Commission.

(3) A Higher Educational Institution recognised under these regulations for imparting programmes
in Open and Distance Learning mode and/or Online mode shall undergo third party academic
audit every five years and internal academic audit by Centre for Internal Quality Assurance
every year as specified in Annexure-I.
20. Powers to inspect and monitoring.─ (1) The Commission shall periodically review the
performance of the Higher Educational Institution and for the purpose may direct the Higher
Educational Institution to provide such information as it may require from the viewpoint of
ensuring adherence of the regulations by the Higher Educational Institution, and the Higher
Educational Institution shall be under obligation to provide such information in such time
period as may be specified.

(2) Where the Commission, either suo motu or on the basis of information received by
it, considers it necessary, for reasons to be recorded in writing, may cause an inquiry
through inspection or otherwise by such body of experts or as it may deem fit, to satisfy
itself that all the mandatory requirements under these regulations are being complied
with by the Higher Educational Institution imparting programmes in Open and Distance
Learning mode and/or Online mode and take appropriate action to get compliance
enforced against the erring Higher Educational Institution.

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University Grants Commission