Page 1002 - Compendium of UGC Regulations 1957-2023

Regulations pertaining to Student’s Grievance Redressal, Promotion of Equity, Anti-Ragging Measures, and
Prevention of Sexual Harassment etc.:

v. publication by the institution of any information in the prospectus, which
is false or misleading, and not based on facts;
vi. withholding of, or refusal to return, any document in the form of certificates
of degree, diploma or any other award or other document deposited by a
student for the purpose of seeking admission in such institution, with a
view to induce or compel such student to pay any fee or fees in respect
of any course or program of study which such student does not intend to
pursue;
vii. demand of money in excess of that specified to be charged in the declared
admission policy of the institution;
viii. violation, by the institution, of any law for the time being in force in regard
to reservation of seats in admission to different category of students;
ix. non-payment or delay in payment of scholarships or financial aid
admissible to any student under the declared admission policy of such
institution, or under the conditions, if any, prescribed by the Commission;
x. delay by the institution in the conduct of examinations, or declaration
of results, beyond the schedule specified in the academic calendar of the
institution, or in such calendar prescribed by the Commission;
xi. failure by the institution to provide student amenities as set out in the
prospectus, or is required to be extended by the institution under any
provisions of law for the time being in force;
xii. non-transparent or unfair practices adopted by the institution for the
evaluation of students;
xiii. delay in, or denial of, the refund of fees due to a student who withdraws
admission within the time mentioned in the prospectus, subject to
guidelines, if any, issued by the Commission, from time to time;
xiv. complaints of alleged discrimination of students from the Scheduled
Castes, the Scheduled Tribes, Other Backward Classes, Women, Minorities
or persons with disabilities categories;
xv. denial of quality education as promised at the time of admission or required
to be provided;
xvi. harassment or victimization of a student, other than cases of harassment,
which are to be proceeded against under the penal provisions of any law
for the time being in force;
xvii. any action initiated/taken contrary to the statutes, ordinances, rules,
regulations, or guidelines of the institution; and
xviii. any action initiated/taken contrary to the regulations and/or guidelines
made/issued by the Commission and/or the regulatory body concerned.
(g) “Institution” means a university as defined in sub-section (f) of Section 2 of the
UGC Act, an institution declared as institution deemed to be university under
Section 3 of the Act, and a college as defined under section 12A (1) (b) of the
University Grants Commission Act, 1956.
(h) “Ombudsperson” means the Ombudsperson appointed under these regulations;

(i) “Prospectus” means and includes any publication, whether in print or otherwise,
issued for providing fair and transparent information, relating to an institution, to
the general public (including to those seeking admission in such institution) by
such institution or any authority or person authorized by such institution to do so;

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University Grants Commission